![]() ![]() We do pride ourselves on our wonderful dining staff and their ability to provide excellent service to our guests. I am sorry to hear that you were not able to enjoy your dining experience with us. They also function as air conditioning in the warmer months. All of the suites in our Lodge have a individual Sanyo heaters which have a remote control enabling our guests to heat their room during their stay as the colder weather begins to set in. I am unsure why you would not have enough water to fill your jacuzzi as this is not an issue that I have heard about in the past. I can assure you, if you had brought to our attention any issue which you may have had during your stay we would have been more than happy to address your concerns. ![]() ![]() Unfortunately, I was not able to locate your reservations with the limited amount of information provided in your review. I am sorry to hear that you we so very disappointed in your recent stay with us. The area is fantastic and we would definitely go back but never to the Gateway lodge! For $280 a night I was expecting a little bit more. We finished our drinks before the meal came and were never asked once if he could get us another one. Unfortunately that's where it ended, our waiter was terrible and the food was mediocre at best. As for the dining room, there was a female Bartender that was very knowledgeable and just fantastic in everything that she did. The fireplace was nice but a gas fireplace doesn't give any warmth if it doesn't have a blower and due to the fact that there wasn't any heat in our suite on a 34° night really didn't do us any good. A hot tub filled halfway with somewhat warm water is anything but romantic. Instead of a Jacuzzi, there was a hot tub with jets which would have been fine if there would have been enough hot water to fill it to actually enjoy since it did not have a built-in heater. The small suite was very nice but in fact had no balcony or Jacuzzi. We rented a suite for my birthday which the woman we spoke to boasted a Jacuzzi, fireplace and balcony with a beautiful view of the woods. We had very high hopes for the Gateway lodge from looking at the website and seeing some of the reviews. We look forward to your return! Thank you for your wonderful, warm comments! I am so glad that you were able to bring a friend, relax, unwind, enjoy the forest, and enjoy our lodge. ![]() It is truly special to have such a wonderful selection here in our little part of the forest. From farm fresh eggs in the morning to locally sourced meats and fish in the evening, our restaurant is dedicated to ensuring all of our guests have a wonderful meal freshly prepared! We have been awarded by Wine Spectator with their Award of Excellence every year since 2008 for our wine list. We are so happy that you were able to relive your childhood with us here at Gateway Lodge! You are so right about this being a wonderful playground here in Cook Forest! This is definitely a playground for young and old alike! I believe as we get older, we are able to appreciate what we have here so much more! It sounds as if you had the time of your life! You are so correct with our restaurant and bar! The dining room staff work hard to ensure that our guests receive the best quality ingredients in all of their dining experience here with us. ![]()
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